Legal

Terms of service

Last updated 30 October 2026

1. About these terms

These terms are an agreement between you, the coach or coaching business using Athvilo (“you”), and CCC Playground, Norway (“Athvilo”, “we”, “us”). By creating a coach account or using Athvilo you accept them. If you accept on behalf of a business, you confirm you’re allowed to bind it.

Athvilo is for businesses. Your clients use your app under your own terms with them; these terms don’t make us a party to your coaching relationship.

2. The service

Athvilo lets you offer your clients a branded coaching app on your own address (for example yourname.athvilo.app), with training plans, logs, messages and the other features we offer at the time. We may improve, change or remove features. If we remove something you rely on, we’ll give you reasonable notice.

3. Your account

• Give us accurate details and keep them up to date.
• Keep access to your email secure: sign-in links are sent there.
• Each person needs their own login. Sharing a login isn’t allowed; assistants get their own access.
• You’re responsible for what happens in your account, including what your assistants do.

4. Prices and payment

• The price is the plan you sign up on, as shown on athvilo.app at the time: a monthly base price, a number of included clients, and a per-client price for active paying clients above that. Founding Partners keep their founding price for as long as their subscription continues.
• We count active paying clients from your app. Clients on trial, paused or no longer active don’t count.
• Payment is by card through Stripe. The monthly base price is charged at the start of each billing month. Extra clients and extra assistant seats are counted over the month and added to the next month’s charge. Prices are exclusive of VAT and other taxes where these apply.
• New accounts start with a free 30-day trial, and nothing is charged during it. You can add a card at any time during the trial; the first charge happens when the trial ends. If the trial ends without a card, your app is paused until you add one.
• We may change prices with at least 30 days’ notice by email. A change applies from your next billing month after the notice period. If you don’t accept it, you can cancel before it takes effect.
• If a payment fails, we tell you in your app and Stripe retries the card. If it’s still unpaid 14 days later, we pause your account until it’s paid. We won’t delete your data because of late payment without warning you first.

5. You and your clients

• You are the controller of your clients’ personal data, and we are your processor. Our data processing terms below apply to that data.
• You’re responsible for having a lawful basis for what you collect from clients, including explicit consent for health-related information like injuries.
• You’re responsible for your own terms, prices and refunds with your clients, and for the advice you give them.
• Athvilo isn’t a medical device and doesn’t give medical advice. Make sure your clients understand that coaching isn’t a substitute for a doctor.

6. Acceptable use

Don’t use Athvilo to break the law, infringe others’ rights, send spam, upload harmful code, try to access other coaches’ data, overload or probe our systems, or resell the service without our written agreement. We may suspend accounts that put other users or the service at risk. We’ll tell you why, unless the law or safety stops us.

7. Your content and our platform

• You keep all rights to your content: your brand, photos, programmes, messages and your clients’ data.
• You give us permission to host, copy and display your content only as needed to run your app and the service.
• You confirm you have the rights to what you upload, including photos of people.
• Athvilo itself (the software, design and our brand) belongs to us. These terms give you the right to use it while your account is active, nothing more.
• If you send us feedback or ideas, we may use them without owing you anything.

8. Data processing terms

For your clients’ personal data we act as your processor under Article 28 of the GDPR. We:

• process it only on your documented instructions, which are these terms and your use of the service, and only to provide your app;
• make sure everyone with access is bound by confidentiality, and keep our own team’s tools unable to identify your clients;
• keep appropriate security measures, as described in our privacy policy;
• use only the sub-processors listed in our privacy policy, and tell you in advance before adding one, so you can object;
• help you answer your clients’ requests and meet your security and breach-notification duties;
• tell you without undue delay if we become aware of a breach affecting your clients’ data;
• delete or return the data when your account ends, as described below;
• give you the information you reasonably need to show compliance.

9. Availability and the pilot

Athvilo is in an early pilot. We work to keep it available and secure, and back up data daily, but we provide the service “as is” and can’t guarantee it will be uninterrupted or error-free. We’ll try to announce planned maintenance in advance.

10. Liability

Neither of us is liable for indirect or consequential loss, such as lost profits or lost business. Our total liability under these terms in any 12-month period is limited to what you paid us in that period. Nothing in these terms limits liability that can’t be limited by law, such as for gross negligence or wilful misconduct.

11. Ending the agreement

• You can cancel at any time from Usage & plan in your app. Cancellation takes effect at the end of the current billing month, and you pay for usage up to then.
• We can end the agreement with 30 days’ notice, or immediately if you seriously breach these terms.
• After your account ends, you have 30 days to export your data. After that we delete your and your clients’ data within 90 days, except what we must keep by law, such as invoices.

12. Changes to these terms

We may update these terms. For changes that matter, we’ll email you at least 30 days before they take effect. If you keep using Athvilo after that, the new terms apply; if you don’t agree, you can cancel before then.

13. Law and disputes

These terms are governed by Norwegian law. We’ll try to solve any disagreement by talking first. If that fails, disputes go to the Norwegian courts.

14. Contact

CCC Playground, [email protected].